We want all students who participate in our programs to feel safe and welcome. When a community member does something which jeopardizes that feeling for others, we take action to prevent further problems.
This page describes the process we commonly follow to enforce our community standards, however it is not a guarantee of rights. As an organization which does not rely on government funding, we reserve the right to refuse admittance or remove any individual from any event at any time.
When we receive a report of concerning behavior our staff did not directly witness, we usually attempt to gather as much information as possible by:
Code of Conduct complaints and the interviews we conduct with community members are by default confidential. We cannot share the specifics with you unless the individual allows this.
When we believe that concerning behavior has occurred, we will take disciplinary action, which may include:
Which actions we take depend on the specific facts and circumstances. We have higher expectations of older students and volunteers, and afford significantly less leniency.
In some situations, we may remove or suspend a student based on the behavior of their parent or guardian if we believe it's necessary to ensure the event is successful.
Program staff and volunteers provide information on the investigation and disciplinary action to our Trust and Safety team, who review each incident. Trust and Safety will notify you of any changes to the final disciplinary action by email.
All investigations will be treated as confidentially as possible external to the parties involved in the incident and investigation.
We will not share specific conclusions of an investigation with someone not associated with the investigation or incident except:
You may appeal a removal or suspension by emailing email@example.com, in which case our Trust and Safety team will conduct its own, independent investigation and provide a final decision.
If an appeal of a removal is successful after a program has ended, we will provide you with a refund.
We may deny to hear an appeal for any reason, including if the incident took place in the distant past, if you or a parent have threatened legal action, or if you or a parent pose an ongoing safety risk.
We will attempt to block your registrations while suspended on the basis of name and email. If you are able to register for a program while suspended, you may be turned away without a refund or tresspassed.
We may prevent you from participating in our programs if you are suspended from certain partner programs. You may appeal these suspensions directly to Trust and Safety team as described above.
Likewise, we may allow certain partner programs to query our final list of suspensions if you attempt to register for their event. We do not provide these partners with any details of our investigation or conclusions.